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ITIL (IT Infrastructure Library) Certifications

ITIL is a tiered set of globally recognized collection of service management best practices designed to achieve exceptional support, quality deliverables and cost-effective services.
There are no prerequisites for the certification except completing ITIL foundations first.

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ITIL (IT Infrastructure Library) Continual Service Improvement (CSI) Self-Paced Class
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All the Tools You Need to Succeed
Learn the ITIL Continual Service Improvement (CSI) teaches the knowledge and skills required to align IT services to enterprise needs.
  • Discounted Price: $645
  • Guaranteed to Pass or Your Money Back
  • Over 20 Self-Paced High Quality Videos
  • Podcasts, Term and Concepts and Mobile Apps to Help Study - We Make it Easy
  • Qualifies for (Total 18 PDUs) with Certificate of Completion
  • Covers All ITIL Continual Service Improvement (CSI) Exam Material
  • Also Available in Spanish
ITIL Continual Service Improvement (CSI) Self-Paced Class Outline
Introduction Service Management as a Practice
  • ITIL Continual Service Improvement Overview
  • ITIL in Relation to other Publications in the Best Management Practice Portfolio
  • Why is ITIL so successful?
  • Services and Service Management
  • Basic Concepts
  • Governance and Management Systems
  • The Service Lifecycle
Technology Considerations Continual Service Improvement Processes
  • Tools To Support CSI Activities
  • The Seven-Step Improvement Process
Continual Service Improvement Methods and Techniques Organizing For Continual Service Improvement
  • Methods and Techniques
  • Assessments
  • Benchmarking
  • Service Measurement
  • Metrics
  • Organizational Development
  • Functions
  • Roles
  • Customer Engagement
  • Responsibility Model – RACI
  • Competence and Training
Continual Service Improvement Principles Implementing Continual Service Improvement
  • Continual Service Improvement Approach
  • CSI and Organizational Change
  • Ownership
  • CSI Register
  • External and Internal Drivers
  • Service Level Management
  • Knowledge Management
  • The Deming Cycle
  • Service Measurement
  • IT Governance
  • Frameworks, Models, Standards and Quality Systems
  • CSI Inputs and Outputs
  • Critical Considerations for Implementing CSI
  • Where Do I Start?
  • Governance
  • CSI and Organizational Change
  • Communication Strategy and Plan
Challenges, Risks and Critical Success Factors
  • Challenges
  • Critical Success Factors
  • Risks
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