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ITIL (IT Infrastructure Library) Certifications

ITIL is a tiered set of globally recognized collection of service management best practices designed to achieve exceptional support, quality deliverables and cost-effective services.
There are no prerequisites for the certification except completing ITIL foundations first.

Questions? Call 844 244-9850
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ITIL (IT Infrastructure Library) Foundations Self-Paced Class
 
 
 
 
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All the Tools You Need to Succeed
Learn the ITIL Foundations teaches a comprehensive understanding of ITIL service management.
  • Discounted Price: $295
  • FREE STUDY SUPPORT VIA EMAIL AND PHONE - YOU ARE NOT ALONE
  • NO PREREQUISITE
  • Guaranteed to Pass or Your Money Back
  • Over 20 Self-Paced High Quality Videos
  • Podcasts, Term and Concepts and Mobile Apps to Help Study - We Make it Easy
  • Qualifies for (Total 18 PDUs) with Certificate of Completion
  • Covers All ITIL Foundations Exam Material
  • Also Available in Spanish
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ITIL Foundations Self-Paced Class Outline
Introduction Service Strategy
  • Service Management
  • Understand Service Management technology
  • Overview of the Service Lifecycle ITIL® library
  • Introduction to Functions and Processes
  • Introduction, goals, objectives and key-principles of Service Strategy
  • Basic concepts, activities and challenges of Demand Management
  • Objectives and basic concepts of Financial Management
  • Objectives and basic concepts of Service Portfolio Management
Service Design Service Transition
  • Basic concepts of Service Level Management
  • Basic concepts of Availability Management
  • Basic concepts of Capacity Management
  • Basic concepts of Information Security Management
  • Basic concepts of Supplier Management
  • Basic concepts of Availability Management
  • Basic concepts of IT Service Continuity Management
  • Introduction, goals and objectives of Service Transition
  • Objectives and basic concepts of Change Management
  • Objectives and basic concepts of Service Asset and Configuration Management
  • Objectives and basic concepts of Knowledge Management
  • Objectives and basic concepts of Release and Deployment Management
Service Operation Continual Service Improvement
  • Goals, objectives and Communication in Service Operation
  • Objectives and basic concepts of Event Management
  • Objectives and basic concepts of Incident Management
  • Objectives and basic concepts of Problem Management
  • Objectives and basic concepts of Request Fulfilment Management
  • Objectives and basic concepts of Access Management
  • Objectives and roles of Service Desk Function
  • Objectives and roles of Technical Management Function
  • Objectives and roles of IT Operation Management Function
  • Objectives and roles of Application Management Function
  • Goal, scope and objectives of Continual Service Improvement
  • CSI Model
  • Authority Matrix
  • RACI Model
  • Metric, Key Performance Indicator and Baseline
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