ITCS Logo - From Vision to Results
Home - Log In
About Us Training Classes Consulting Support Navy SeaPort-e ITCS Careers
Learn more than just a test, learn real-world solutions
All Certification Classes, Including Live-Online and Self-Paced are Globally Recognized.
Learn More than Just a Test
Project Management Six Sigma Agile Scrum ITIL
Customer Comments
View Class Packages Here and Save
Safe Virtual Training
Just like being in a class, free over the phone tutoring from a certified instructor, and no face masks required.
Register For Your Classes Now!

Get your promotion codes for all classes here

Everyone passes.
Learn at your own pace. Receive free tutoring. 100% guarantee you will pass.
All Agile and Six Sigma training can be passed in less than 3 days. Get certified now! 844-244-9850 and ask us how.
ITIL (IT Infrastructure Library) Certifications

ITIL is a tiered set of globally recognized collection of service management best practices designed to achieve exceptional support, quality deliverables and cost-effective services.
There are no prerequisites for the certification except completing ITIL foundations first.

Questions? Call 844-244-9850
The ITCS Difference - Customer Comments
ITIL (IT Infrastructure Library) Service Operation (SO) Self-Paced Class
Click Here to View Terms and Conditions.
All the Tools You Need to Succeed
Learn the ITIL Service Operation (SO) teaches the knowledge and skills required to perform ITIL best practices for achieving delivery of agreed levels of service to the customer.
  • Discounted Price: $645
  • Guaranteed to Pass or Your Money Back
  • Over 20 Self-Paced High Quality Videos
  • Podcasts, Term and Concepts and Mobile Apps to Help Study - We Make it Easy
  • Qualifies for (Total 18 PDUs) with Certificate of Completion
  • Covers All ITIL Service Operation (SO) Exam Material
  • Also Available in Spanish
ITIL® Service Operation (SO) Self-Paced Class Outline
Introduction Service Operation Principles
  • ITIL® Intermediate Life Cycle Service Operation (SO) Overview
  • ITIL In Relation to other Publications in the Best Management Practice Portfolio
  • Achieving Balance in Service Operation
  • Internal IT View vs. External Business View
  • Stability vs. Responsiveness
  • Quality of Service Vs. Cost Of Service
  • Reactive Vs. Proactive
  • Providing Good Service
  • Operational Health
  • Communications
  • Meetings
Service Operations Processes Common Service Operation Activities
  • Event Management
  • Incident Management
  • Request Fulfilment
  • Request Fulfilment
  • Problem Management
  • Access Management
  • Monitoring, Reporting, Control
  • Key Performance Indicators
  • Console Management/Operations Bridge
  • Jo Scheduling
  • Backup, Restore
  • Print & Output Management
  • Server & Mainframe Management and Support
  • Network Management
  • Storage and Archive
  • Database Administration
  • Directory Services Management
  • Desktop and Mobile Device Support
  • Middleware Management
  • Internet/Web Management
  • Facilities and Data Center Management
Organizing For Service Operation Functions Technology Considerations
  • Service Desk Function
  • Technical Management Function
  • Applications Management
  • IT Operations Management
  • Tools To Support SO Activities
Implementing Service Operation Challenges, Risks And Critical Success Factors
  • Managing Change in Service Operation
  • Planning & Implementing Service Management Technologies
  • Deployment and Capacity Checks
  • Challenges
  • Critical Success Factors
  • Risks
Self-Paced Full PMP Class | Self-Paced PMP Basics | In-Person PMP Classes | Live-Online PMP Classes
Microsoft Project Classes | Six Sigma Green Belt | Six Sigma Black Belt | Lean Six Sigma Black Belt
Scrum Master Certified | Agile Expert Certified | Scrum Product Owner Certified | PMI-PBA Classes | IIBA CBAP Classes
Class Packaged Specials Customer Support | Request Information | Search for a Career | Mission and Values | ITCS History
PG / PM | IT Processes | EVM | SDLC Methodologies | Service and Support | IV&V
IT Engineering | Enterprise Solutions | Usability Engineering | Working at ITCS | Jobs
SeaPort-e Home | SeaPort-e Team | Quality Assurance

ITCS PMP Boot Camp Class Locations are National
Atlanta, GA– Arlington, VA – Tysons Corner, VA – Fairfax, VA – Herndon, VA – Austin, TX – Bethesda, MD – Boston, MA – Chicago, IL – Cleveland, OH – Dallas, TX – Denver, CO – Houston, TX – Las Vegas, NV – Los Angeles, CA – Nashville, TN – Jersey City, NJ – Cherry Hill, NJ – Manhattan, New York, NY – Philadelphia, PA – Phoenix, AZ – San Francisco, CA – San Diego, CA – Los Angeles, CA – Washington, DC – Raleigh, NC – Miami, FL – and more.

PMI, PMP and PMBOK Guide are registered marks of the Project Management Institute, Inc.
IIBA®, BABOK® and Business Analysis Book of Knowledge® are registered trademarks owned by International Institute of Business Analysis. CBAP® and CCBA® are registered certification marks owned by International Institute of Business Analysis. Certified Business Analysis Professional™ and Certification of Competency in Business Analysis™, Endorsed Education Provider™ and EEP are trademarks owned by International Institute of Business Analysis.
© 2014 ITCS