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ITIL (IT Infrastructure Library) Certifications

ITIL is a tiered set of globally recognized collection of service management best practices designed to achieve exceptional support, quality deliverables and cost-effective services.
There are no prerequisites for the certification except completing ITIL foundations first.

Questions? Call 844 244-9850
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ITIL (IT Infrastructure Library) Service Operation (SO) Self-Paced Class
 
 
 
 
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All the Tools You Need to Succeed
Learn the ITIL Service Operation (SO) teaches the knowledge and skills required to perform ITIL best practices for achieving delivery of agreed levels of service to the customer.
  • Discounted Price: $645
  • FREE STUDY SUPPORT VIA EMAIL AND PHONE - YOU ARE NOT ALONE
  • NO PREREQUISITE
  • Guaranteed to Pass or Your Money Back
  • Over 20 Self-Paced High Quality Videos
  • Podcasts, Term and Concepts and Mobile Apps to Help Study - We Make it Easy
  • Qualifies for (Total 18 PDUs) with Certificate of Completion
  • Covers All ITIL Service Operation (SO) Exam Material
  • Also Available in Spanish
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ITIL® Service Operation (SO) Self-Paced Class Outline
Introduction Service Operation Principles
  • ITIL® Intermediate Life Cycle Service Operation (SO) Overview
  • ITIL In Relation to other Publications in the Best Management Practice Portfolio
  • Achieving Balance in Service Operation
  • Internal IT View vs. External Business View
  • Stability vs. Responsiveness
  • Quality of Service Vs. Cost Of Service
  • Reactive Vs. Proactive
  • Providing Good Service
  • Operational Health
  • Communications
  • Meetings
Service Operations Processes Common Service Operation Activities
  • Event Management
  • Incident Management
  • Request Fulfilment
  • Request Fulfilment
  • Problem Management
  • Access Management
  • Monitoring, Reporting, Control
  • Key Performance Indicators
  • Console Management/Operations Bridge
  • Jo Scheduling
  • Backup, Restore
  • Print & Output Management
  • Server & Mainframe Management and Support
  • Network Management
  • Storage and Archive
  • Database Administration
  • Directory Services Management
  • Desktop and Mobile Device Support
  • Middleware Management
  • Internet/Web Management
  • Facilities and Data Center Management
Organizing For Service Operation Functions Technology Considerations
  • Service Desk Function
  • Technical Management Function
  • Applications Management
  • IT Operations Management
  • Tools To Support SO Activities
Implementing Service Operation Challenges, Risks And Critical Success Factors
  • Managing Change in Service Operation
  • Planning & Implementing Service Management Technologies
  • Deployment and Capacity Checks
  • Challenges
  • Critical Success Factors
  • Risks
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