ITCS Training Program

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Learn more than just a test, learn real-world solutions
All Certification Classes, Including Live-Online and Self-Paced are Globally Recognized.

Learn More than Just a Test

Project Management

Six Sigma

Agile Scrum

ITIL

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Just like being in a class, free over the phone tutoring from a certified instructor, and no face masks required.
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Learn at your own pace. Receive free tutoring. 100% guarantee you will pass.
All Agile and Six Sigma training can be passed in less than 3 days. Get certified now! 844-244-9850 and ask us how.

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ITIL® Foundations
Self-Paced

ITIL® Service Operation (SO)
Self-Paced

ITIL® Continual Service Improvement (CSI)
Self-Paced

ITIL (IT Infrastructure Library) Certifications

ITIL is a tiered set of globally recognized collection of service management best practices designed to achieve exceptional support, quality deliverables and cost-effective services.

There are no prerequisites for the certification except completing ITIL foundations first.

Questions? Call 844-244-9850
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ITIL (IT Infrastructure Library) Service Operation (SO) Self-Paced Class

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All the Tools You Need to Succeed

Learn the ITIL Service Operation (SO) teaches the knowledge and skills required to perform ITIL best practices for achieving delivery of agreed levels of service to the customer.

Discounted Price: $645
FREE STUDY SUPPORT VIA EMAIL AND PHONE - YOU ARE NOT ALONE
NO PREREQUISITE
Guaranteed to Pass or Your Money Back
Over 20 Self-Paced High Quality Videos
Podcasts, Term and Concepts and Mobile Apps to Help Study - We Make it Easy
Qualifies for (Total 18 PDUs) with Certificate of Completion
Covers All ITIL Service Operation (SO) Exam Material
Also Available in Spanish

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ITIL® Service Operation (SO) Self-Paced Class Outline
Introduction	Service Operation Principles
ITIL® Intermediate Life Cycle Service Operation (SO) Overview ITIL In Relation to other Publications in the Best Management Practice Portfolio	Achieving Balance in Service Operation Internal IT View vs. External Business View Stability vs. Responsiveness Quality of Service Vs. Cost Of Service Reactive Vs. Proactive Providing Good Service Operational Health Communications Meetings
Service Operations Processes	Common Service Operation Activities
Event Management Incident Management Request Fulfilment Request Fulfilment Problem Management Access Management	Monitoring, Reporting, Control Key Performance Indicators Console Management/Operations Bridge Jo Scheduling Backup, Restore Print & Output Management Server & Mainframe Management and Support Network Management Storage and Archive Database Administration Directory Services Management Desktop and Mobile Device Support Middleware Management Internet/Web Management Facilities and Data Center Management
Organizing For Service Operation Functions	Technology Considerations
Service Desk Function Technical Management Function Applications Management IT Operations Management	Tools To Support SO Activities
Implementing Service Operation	Challenges, Risks And Critical Success Factors
Managing Change in Service Operation Planning & Implementing Service Management Technologies Deployment and Capacity Checks	Challenges Critical Success Factors Risks

ITCS PMP Boot Camp Class Locations are National
Atlanta, GA– Arlington, VA – Tysons Corner, VA – Fairfax, VA – Herndon, VA – Austin, TX – Bethesda, MD – Boston, MA – Chicago, IL – Cleveland, OH – Dallas, TX – Denver, CO – Houston, TX – Las Vegas, NV – Los Angeles, CA – Nashville, TN – Jersey City, NJ – Cherry Hill, NJ – Manhattan, New York, NY – Philadelphia, PA – Phoenix, AZ – San Francisco, CA – San Diego, CA – Los Angeles, CA – Washington, DC – Raleigh, NC – Miami, FL – and more.

PMI, PMP and PMBOK Guide are registered marks of the Project Management Institute, Inc.
IIBA®, BABOK® and Business Analysis Book of Knowledge® are registered trademarks owned by International Institute of Business Analysis. CBAP® and CCBA® are registered certification marks owned by International Institute of Business Analysis. Certified Business Analysis Professional™ and Certification of Competency in Business Analysis™, Endorsed Education Provider™ and EEP are trademarks owned by International Institute of Business Analysis.