ITCS - Your Success is Our Mission
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The first and most important step in Customer Service and Support is listening and understanding. ITCS trained professionals pride themselves in their ability to provide a variety of business class service and support options, enabling our customers to excel.
ITCS business class service and support:
  • Support Help Desk / Call Center
  • Utilization of Web Based COTS and Custom Business Class Help Desk Software Solutions
  • Online Community Customer-to-Customer Support
  • Functional Analysis Support
  • Rapid Response Technical Services
  • Onsite Training
  • Training Manuals
Call Center Professional.
To ensure a high level of customer service, ITCS develops performance baselines in a Service Level Agreement (SLA) to form as a foundation for continuous process and service improvement. From these baselines, metric reports can be measured for quality, consistency, response, and customer satisfaction.
Service and support metrics reports provide detailed statistical information:
  • Availability
  • Timeliness of Response and Resolution
  • Incident Reporting (By Month, Week, Department, Category, Severity)
  • Customer Satisfaction Surveys
  • Current Support Status (Active, Resolved, etc.)
  • Call Patterns and Analysis
Self-Paced Full PMP Class | Self-Paced PMP Basics | In-Person PMP Classes | Live-Online PMP Classes
Microsoft Project Classes | Six Sigma Green Belt | Six Sigma Black Belt | Lean Six Sigma Black Belt
Scrum Master Certified | Agile Expert Certified | Scrum Product Owner Certified | PMI-PBA Classes | IIBA CBAP Classes
Class Packaged Specials Customer Support | Request Information | Search for a Career | Mission and Values | ITCS History
PG / PM | IT Processes | EVM | SDLC Methodologies | Service and Support | IV&V
IT Engineering | Enterprise Solutions | Usability Engineering | Working at ITCS | Jobs
SeaPort-e Home | SeaPort-e Team | Quality Assurance

ITCS PMP Boot Camp Class Locations are National
Atlanta, GA– Arlington, VA – Tysons Corner, VA – Fairfax, VA – Herndon, VA – Austin, TX – Bethesda, MD – Boston, MA – Chicago, IL – Cleveland, OH – Dallas, TX – Denver, CO – Houston, TX – Las Vegas, NV – Los Angeles, CA – Nashville, TN – Jersey City, NJ – Cherry Hill, NJ – Manhattan, New York, NY – Philadelphia, PA – Phoenix, AZ – San Francisco, CA – San Diego, CA – Los Angeles, CA – Washington, DC – Raleigh, NC – Miami, FL – and more.

PMI, PMP and PMBOK Guide are registered marks of the Project Management Institute, Inc.
IIBA®, BABOK® and Business Analysis Book of Knowledge® are registered trademarks owned by International Institute of Business Analysis. CBAP® and CCBA® are registered certification marks owned by International Institute of Business Analysis. Certified Business Analysis Professional™ and Certification of Competency in Business Analysis™, Endorsed Education Provider™ and EEP are trademarks owned by International Institute of Business Analysis.
© 2014 ITCS