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CMMI / ITIL / ISO 9001 Process Improvement
without the Bottlenecks
Six Sigma / PMP Processes
IT Process Management
Regardless of the maturity level or methodology (CMMI, ITIL, etc.), ITCS process improvement implementations focus heavily on:
  • Organizational Goals
  • Customer Service, Communication, and Metrics Reporting
  • Reduction of Learning Curves
  • Reduction in IT Costs and ROI
  • An IT Department that works more productively under less stress
Process Improvement is an enabler towards streamlined repeatable processes, a better way of doing business and ensuring high levels of customer service.
Trained, Experienced Professionals
Through ITCS trained, experienced professionals process improvement becomes improved:
  • Project Management
  • Program / Project Performance, Transparency, and Control
  • Quality and Configuration Management
  • Customer Service
  • Communication
  • Risk Management
  • Requirements Development and Management
  • Quality of Final Products
  • Bottom Line / ROI
SEI's IDEAL Model - Six Sigma Stages - Interaction of PM Processes Skip to Text on Process from Image Skip Right Side Links
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SEI’s IDEAL Model Six Sigma Stages Interaction of PM Processes
Initiating
  • Set Context
  • Build Sponsorship
  • Charter Infrastructure
Diagnosing
  • Characterize Current and Desired States
  • Develop Recommendations
Establishing
  • Set Priorities
  • Develop Approach
  • Plan Actions
Acting
  • Create Solution
  • Pilot/Test Solution
  • Refine Solution
  • Implement Solution
Learning
  • Analyze and Validate
  • Propose Future Actions
  • Define
  • Measure
  • Analyze
  • Improve
  • Control
  • Plan
  • Do
  • Check
  • Act
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